Returns & Cancellation

How to cancel your Salo Pass subscription and the conditions and timeframe for refunds.

Last updated: 2026-07-14

Company name: R.I.S. DEVELOPMENT S.R.L.
Tax ID (CUI): 48339070
Trade Registry no.: J8/1712/2023
Registered office: oras Breaza, str. Cireşului, nr. 5, judetul Prahova
E-mail: contact@salopass.com

1. Nature of the service

Salo Pass is a digital service; we do not sell physical goods, so there is no return of goods by courier. In our case, a "return" means cancelling the subscription and, in the situations described below, refunding the amounts paid.

2. Cancelling the subscription

The Client may cancel the subscription at any time, without penalties and without having to give a reason, directly from the account settings (billing section) or by e-mail to the address in the operator identification box. Cancellation takes effect at the end of the billing period already paid: access remains active until that date, and no further charges are made afterwards.

3. Right of withdrawal

The Salo Pass service is addressed exclusively to professionals (legal entities and authorized natural persons), so the 14-day right of withdrawal provided for consumers by Romanian GEO 34/2014 does not apply. Instead, every new account benefits from a free 14-day trial, with no bank card required, during which the service can be fully tested before any payment.

4. Refunds

We refund in full any amounts collected in case of duplicate or erroneous payment, as well as in case of non-functioning of the service attributable to the Operator, if the situation cannot be remedied within a reasonable time. Refunds are issued to the card used for payment, through NETOPIA Payments, within no more than 14 calendar days of the request being approved. On an ordinary cancellation, amounts paid for the current billing period are not refunded pro rata, as set out in the Terms & Conditions.

5. How to request cancellation or a refund

Send your request from the e-mail address associated with the account to the address in the operator identification box, mentioning the gym name and the payment details. We reply within no more than 14 calendar days. Users who qualify as consumers may contact the Romanian National Authority for Consumer Protection (ANPC), use the SAL procedure (anpc.ro/ce-este-sal) or the European Online Dispute Resolution platform SOL (ec.europa.eu/consumers/odr).