Terms & Conditions

1. Acceptance of the terms

This document sets out the conditions under which the operator identified above (the “Operator”, “Salo Pass”, “we”) provides the Salo Pass platform, available at salopass.com (the “Platform”). By creating an account and ticking the acceptance box at signup, the gym's representative concludes a distance contract with the Operator under Romanian Law 365/2002 on electronic commerce. If you do not agree with these terms, do not use the Platform.

2. Definitions

• “Platform” — the Salo Pass web application, including the admin dashboard, the gym's public page and the member app.
• “Customer” — the legal entity or authorised sole trader (the fitness gym) that creates an account and contracts the Service.
• “User” — the natural person accessing the Platform on the Customer's behalf (owner, manager, reception, trainer).
• “Member” — the gym's end customer, whose data the Customer manages through the Platform.
• “Service” — the software subscription (SaaS) described in section 3.

3. Description of the service

Salo Pass is a software-as-a-service product for managing fitness gyms: member and subscription records, recording of payments collected at the front desk, check-in (manual and QR code), reports, a public gym page and e-mail notifications. The functionality included in each plan is as described on the marketing page at the time of contracting. Salo Pass records the payments a gym collects from its members, but it does not process those payments and does not issue fiscal documents on the Customer's behalf.

4. Eligibility and the Customer account

The Service is addressed exclusively to professionals (B2B): legal entities or authorised sole traders operating a fitness gym. The person creating the account declares that they are entitled to represent the Customer. The Customer is responsible for the accuracy of the data provided, for keeping login credentials confidential and for all actions performed through its Users' accounts. The number of staff accounts may be limited depending on the contracted plan.

5. Free trial

New accounts receive a 14-day free trial, no bank card required. When the trial expires, access to the Service's functionality is restricted until a paid subscription is activated. Not activating a subscription incurs no cost.

6. Prices and payment

Prices are expressed in Romanian lei (RON) and are those displayed on the marketing page at the time of contracting, per gym, billed monthly or annually. The applicable VAT regime is indicated on the invoice. The Salo Pass subscription is paid online by card through the authorised processor NETOPIA Payments. The Operator does not store card data; it is processed exclusively by the payment processor. Promotional offers (such as the pilot programme) apply under the conditions displayed at the time of signup.

7. Term, renewal and cancellation

The monthly subscription renews automatically each billing period. The Customer may cancel at any time, without penalties, from the account settings or by e-mail; cancellation takes effect at the end of the billing period already paid, and access remains active until then. Amounts paid for the current billing period are not refunded pro-rata, except where required by law or in case of non-functioning attributable to the Operator. As the Service is addressed exclusively to professionals, the 14-day consumer withdrawal right under Romanian GEO 34/2014 does not apply; instead we offer the free trial described in section 5.

8. Customer obligations

• to use the Platform lawfully and for its intended purpose, without attempting to compromise security or access other customers' data;
• to enter into the Platform only Member data obtained lawfully and to inform Members about the processing of their data, in its capacity as data controller;
• to obtain the necessary consents (for example for photos) and to answer Members' requests concerning their GDPR rights;
• not to resell, sublicense or make the Service available to third parties outside its gym;
• to pay the subscription fees when due.

9. Data protection

For the Customer's account data and its Users' data, the Operator acts as data controller. For the Member data the Customer enters into the Platform, the Customer is the data controller and Salo Pass acts as processor within the meaning of Art. 28 GDPR: we process that data solely on the Customer's instructions, host it in the European Union and apply appropriate technical and organisational measures. Full details are set out in the Privacy Policy, which forms part of these terms.

10. Intellectual property

The Platform, its code, design and the Salo Pass brand belong to the Operator. The Customer receives a limited, non-exclusive, non-transferable right to use the Platform for the duration of the subscription. The data entered by the Customer (members, subscriptions, payments) remains the Customer's property.

11. Availability and support

We make reasonable efforts to keep the Platform available at all times, but we do not guarantee uninterrupted operation; outages may occur for maintenance or be caused by third parties (hosting, connectivity). Support is provided by e-mail, at the address indicated in the contact section, on business days.

12. Limitation of liability

To the maximum extent permitted by law, the Operator's total liability towards the Customer, on any grounds, is limited to the subscription fees paid by the Customer in the preceding 12 months. The Operator is not liable for indirect losses (lost profit, loss of clientele) nor for the content and lawfulness of the data entered by the Customer. Nothing in these terms limits liability that cannot lawfully be limited.

13. Suspension and termination

The Operator may suspend or terminate the Customer's access in case of non-payment, serious breach of these terms or abusive use, with prior notice by e-mail where reasonably possible. Upon termination of the contract, for any reason, the Customer may request an export of its data (members, subscriptions, payment history) within 30 days; after this period the data is deleted or anonymised, except for data we are legally required to keep.

14. Changes to the terms

We may update these terms; significant changes will be notified to the Customer by e-mail or in the Platform at least 15 days before taking effect. Continued use of the Service after the changes take effect constitutes acceptance. If you do not agree, you may cancel the subscription before the effective date.

15. Governing law and disputes

These terms are governed by Romanian law. The parties will attempt to settle any disagreement amicably; failing an agreement, disputes are settled by the competent courts at the Operator's registered office. Users who qualify as consumers may address the Romanian National Authority for Consumer Protection (ANPC), use the SAL alternative dispute resolution procedure (anpc.ro/ce-este-sal) or the European online dispute resolution platform (ec.europa.eu/consumers/odr).

16. Contact

For any question about these terms, write to us at the e-mail address indicated in the operator identification box at the top of this page.